Front Desk Agent in Kingston - Strata Hotel

A Front Desk Agent understands the importance of an efficient and welcoming check-in experience for our guests, and is committed to going above and beyond to make guests stay memorable. With an engaging smile, warm personality and customer service focus, you will be empowered to deliver on our mission of "Creating a memorable experience for our guests". Training will be provided by the employer, as well as education. 

RESPONSIBILITIES:

• Ensure all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
• Ensure all phones are answered promptly with good etiquette
• Respond to all guest requests in a timely manner, and follow-up with guests for 100% satisfaction
• Help guests, assist, and provide information (e.g. hotel policy, directions, places to eat, etc.).
• Communicates effectively with the Housekeeping staff to facilitate room turnover
• Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
• Other duties as assigned
• Email End of Shift Report to Front Desk Manager, General Manager, Maintenance, Housekeeping and Sales.  

SKILLS/QUALIFICATIONS:

• Proficiency with Microsoft excel, Microsoft word & Outlook
• Experience with Hotello (preferred).
• Experience with a multi-line phone system
• Proficiency in English Written & Verbal communication skills are mandatory: Bilingualism preferred.